Privacy Policy

Effective Date: 25/06/2025

At Stress-Less, your privacy isn’t just important it’s foundational to the safe space we’ve created. We are committed to protecting your personal information and ensuring that your emotional journey stays private, secure, and respected at every step.

This Privacy Policy outlines how we collect, use, store, and protect your data when you use the Stress-Less mobile app, website, and related services (collectively, the “Services”).

1. Information We Collect

We collect limited personal and usage information to provide a seamless and supportive experience. This may include:

• Personal Data (e.g. name, email, optional profile info)

• App Usage Data (e.g. session frequency, tool interactions)

• Device Information (e.g. model, OS version, language settings)

• Support Requests (e.g. messages sent to our support team)

We do not collect or store sensitive information such as health diagnoses, unless voluntarily provided for feature personalization.

2. How We Use Your Information

We use your information strictly to:

• Deliver and improve the Stress-Less experience

• Personalize your emotional support journey

• Monitor system performance and fix bugs

• Respond to your support requests

• Send occasional updates or wellness tips (only with your consent)

We never sell, rent, or trade your personal data. Your trust is not a business model it’s a responsibility.

3. AI Conversations & Emotional Journals

Conversations with our AI therapy assistant and journal entries are processed securely. While anonymized data may be used to improve our AI models, your identifiable content is never shared or published.

All emotional interactions are end-to-end encrypted to keep your private thoughts truly private.

4. Data Security

We use advanced security measures, including:

• SSL encryption for all data transmissions

• Secure cloud storage with restricted access

• Regular audits and vulnerability checks

Despite our efforts, no system is 100% immune to threats. We continuously monitor and update our infrastructure to stay ahead of emerging risks.

5. Your Rights & Choices

You have full control over your data. At any time, you can:

• Request a copy of your personal data

• Edit or delete your profile

• Request the permanent deletion of all your data

To make such requests, email us at privacy@stress-less.ai.

6. Third-Party Services

We may use secure third-party tools (e.g. analytics, error monitoring) to enhance performance. These providers are carefully selected and comply with global privacy standards (GDPR, CCPA, POPIA, etc.).

7. Changes to This Policy

We may update this Privacy Policy as our services evolve. We’ll notify you of any significant changes via email or in-app alert.

8. Contact Us

Have questions or concerns about your privacy?
We’re here to listen.

no-reply@stresslessai.net
Stress-Less (Pty) Ltd